Terms of Business
JPM (Insurance Management) Limited, trading as Johnston Park McAndrew, 5th Floor, Trinity Point, New Road, Halesowen B63 3HY. (telephone 0121 585 5725) is authorised and regulated by the Financial Conduct Authority. We are permitted to arrange, advise on, deal as an agent of insurers and assist in claims handling with respect to non-investment insurance policies. You can check these details on the FCA’s Register by visiting the FCA’s website https://register.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Our register number is 305763.
Basis of advice
Unless otherwise confirmed, we will advise you, and make recommendations, once we have assessed your needs. For the majority of insurances we provide advice based on products from a range of Insurers. However, for Directors and Officers, Personal Accident, Travel and High Net Worth Household we offer products from a limited number of insurers, please ask us for a list of insurers that we deal with. For Small Marine Craft/Yacht, Exhibitions and Events, Aviation and Legal Expenses we have selected a single insurer in each case.
Providing information to your insurers
Your insurance is based upon the information provided to the insurance company. Unless otherwise indicated by the specific insurer underwriting your particular policy, the following circumstances apply.
For Consumers (individuals buying insurance wholly or mainly for purposes unrelated to their trade, business or profession) this means that you must take reasonable care to answer all questions fully and accurately. Once cover has been arranged, you must immediately notify us of any changes to the information that has been provided to your insurers. Failure to provide accurate and up to date information may invalidate your insurance cover and mean that a claim may not be paid.
All other customers must disclose all ‘Material Facts’ (any information that may influence the insurer’s decision over cover or terms) prior to inception and throughout the period of insurance. Failure to disclose material information may invalidate your insurance cover and could mean that a claim may not be paid.
How to cancel
You may have a statutory right to cancel your policy within a short period. Please refer to your policy summary or your policy document or renewal notice for further details.
If you wish to cancel outside this period cancellation rights will be as detailed in your policy document.
Fees and charges
We are remunerated by commission from insurers. We may also apply administration charges to new business and renewal transactions, and these will be communicated to you before you purchase cover.
On return premiums, we will deduct commission from the return premium due to you.
Conflicts of Interest
We will endeavour to avoid situations where a conflict arises with your interests. However, should a situation arise where we believe there is, or could be, a conflict between your interests and those of another client, or with our interests, we will notify you immediately and, if appropriate, request your permission to continue to act for you.
It is our intention to provide a high level of service at all times. However if you have reason to make a complaint about our service you should contact the managing director at our address. You may be entitled to subsequently refer it to the Financial Ombudsman Service. Further information is available by calling the FOS on 0845 080 1800 or at http://www.financial-ombudsman.org.uk
How to claim
Please call us immediately if you suffer a loss and we will advise you on the appropriate course of action.
Protecting your Personal Data (data)
We are the Data Controller for the data you provide to us. We need to use your data in order to arrange your insurance and associated products and for marketing purposes (please let us know if you would prefer not to receive marketing information from us). You are obliged to provide information without which we will be unable to provide a service to you. We may pass your data to other organisations, such as insurers, auditors, external consultants, credit providers, banks, financial transaction processors, crime and fraud prevention agencies and databases and regulators. We process all data in the UK but where we need to disclose data to parties outside the European Economic Area (EEA) we will take reasonable steps to ensure the privacy of your data. In order to protect our legal position, we will retain your data for a minimum of 7 years. We have a Data Protection regime in place to oversee the effective and secure processing of your data. You can request copies of the data we hold, have it corrected, sent to a third party or deleted (subject to our need to hold data for legal reasons). If you wish to complain about how we have handled your data, you can contact us and we will investigate the matter. If you are not satisfied with our response or believe we are processing your data incorrectly you can complain to the Information Commissioner’s Office Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF Tel: 0303 123 1113
Protecting your money
Prior to your premium being forwarded to the insurer, and for your protection, we either hold your money as an agent of the insurer (in which case your insurance is treated as being paid for), or we hold it in a client bank account in trust for you. We may need to transfer your money to another intermediary in some cases. However your money will be protected at all times because of our requirements under the FCA rules. We also reserve the right to retain interest earned on this account. By accepting these Terms of Business you are giving your consent for us to operate in this way.
We are covered by the Financial Services Compensation Scheme. You may be entitled to compensation from the scheme if we cannot meet our obligations. This depends on the type of business and the circumstances of the claim. Insurance advising and arranging is covered for 90% of the claim, without any upper limit. For compulsory classes of insurance, insurance advising and arranging is covered for 100% of the claim, without any upper limit. Further information about compensation scheme arrangements is available from the FSCS on 020 7892 7301 or at http://www.fscs.org.uk